Daka66 Privacy Policy — Our Commitment to Protecting Your Data

1Data Collection Methods

Daka66 collects information from you both directly and automatically. Direct collection refers to the details you provide when registering, logging in, making a deposit, or requesting a withdrawal. Automatically collected data includes your IP address, browser type, device information, and session data.

We never collect sensitive information without your consent. You are always clearly informed of why any information is needed before it is collected.

• At registration: Name, email address, phone number, and date of birth.
• KYC verification requires: a copy of your National ID or passport.
• At payment: Mobile banking number and transaction details.
• While browsing: Cookies, IP address, and page visit data.
• Via customer support: information shared through chat or email.

2Purpose of Data Use

Daka66 uses the data it collects solely for specific, defined purposes. We process your information for the following reasons:

• Account Management: To create your profile, verify logins, and update your settings.
• Transaction Processing: To process deposits and withdrawals securely.
• Security Guarantee: To detect and prevent fraud.
• Legal Obligations: To comply with applicable laws and regulations.
• Customer Support: To help resolve any issues you encounter.
• Service Improvement: To improve your overall experience.
• Promotional Communications: To send you offers and updates only with your consent.

We never share your data with advertisers or unknown third parties.

3Data Sharing Policy

Daka66 shares your information only in limited circumstances and strictly on a need-to-share basis. Your data is never sold to third parties for commercial purposes.

Limited data sharing may occur in the following circumstances:

• Payment Providers: Necessary information shared with Mobile Banking, Nagad, or Rocket to complete transactions.
• Regulatory Authority: At the request of government authorities to fulfill legal obligations.
• Technology Partners: Solely for service operations and under strict confidentiality agreements.
• For Legal Requirements: In cases involving a court order or investigation.

4Cookie Policy

Daka66 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required for core website functionality — such as maintaining your login session.
• Performance Cookies: To analyze how the website is being used.
• Functionality Cookies: To remember your preferences and settings.

You can delete or disable cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some features on the website.

5Your Data Rights

As a daka66 user, you have several important rights over your own data. We respect those rights and are ready to assist with any request.

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted, provided there is no legal obligation requiring us to retain it.
• Right to Restrict Processing: You may request that we stop processing your data for specific purposes.
• Right to Data Portability: You may request your data in a machine-readable format.
• Right to Object: You have the right to object to the processing of your data.

6Data Security Measures

Daka66 uses industry-leading security technology to keep your data safe. Our security team monitors your information 24/7.

• TLS 1.3 protocol is used for all data transmissions.
• Stored data is protected with AES-256 encryption.
• Regular third-party security audits are conducted.
• Staff access to data is strictly controlled and logged.
• AI-powered monitoring system for detecting suspicious activity.
• In the event of a data breach, you will be notified within 72 hours.

Keep in mind — no system on the internet is 100% secure. That's why you should always use a strong password and never share it with anyone.

7Data Retention Period

Daka66 does not retain your data longer than necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.

• Active account data: retained for as long as the account remains active.
• Financial transaction records: 7 years (in accordance with Bangladesh's financial regulations).
• KYC documents: 5 years.
• Customer support chat: 2 years.
• Cookies & session data: 30 days or until the session ends.

Once the retention period expires, your data is automatically and securely deleted or anonymized.

8Privacy of Minors

Daka66 strictly prohibits the use of its services by anyone under 18. We do not knowingly collect personal data from minors.

If a minor accidentally creates an account and we detect it, the account will be closed immediately and all associated data will be deleted. If you become aware that a minor is using our platform, please notify our support team right away.

9Policy Updates

Daka66 may update this Privacy Policy from time to time. For any significant changes, we will post a notice on the website and notify you via your registered email.

The "Last Updated" date at the top of the page always reflects the most recent revision. Continued use of the platform after any changes constitutes acceptance of the updated policy.

• Minor changes: The page will simply be updated.
• Major changes: You will be notified via email or app notification.
• Previous versions are available upon request.

10Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to us. All complaints are treated seriously and investigated with full confidentiality.

• Our dedicated privacy team is available 7 days a week.
• All complaints will receive an initial response within 7 business days.
• Complex issues are resolved within 30 days.